1. Introduction

At Mao Global Limited, we recognize that investor trust is the cornerstone of our business. As a leading provider of logistics and investment services, we prioritize protecting the rights and interests of all our investors. Our policies, procedures, and operational standards are crafted to provide clarity, transparency, and security to every client who entrusts us with their capital. This document outlines the primary measures and policies we have implemented to protect investor rights and our commitment to ethical and responsible business practices.

2. Core Documents for Investor Protection

Mao Global Limited operates under a structured and transparent framework that governs all aspects of our relationship with investors. Each document below serves as a vital component of this framework, ensuring that our clients understand their rights, responsibilities, and the protections available to them:

• Privacy Policy: This policy details our commitment to safeguarding investor data. We comply with the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, ensuring that all personal and financial information is handled responsibly and securely. We limit data access strictly to authorized personnel and use industry-standard encryption to protect information.
• Terms of Use: The Terms of Use clearly outline the conditions under which investors engage with our services. This document details mutual responsibilities, the scope of our services, and expectations for ethical engagement. It provides an essential foundation for transparency, promoting trust and cooperation.
• Investment Risk Disclosure: Mao Global is committed to full transparency in disclosing the risks associated with investments. While our strategies and logistics capabilities aim for high reliability, this disclosure ensures that investors are fully informed of minimal risks related to market fluctuations, economic shifts, or regulatory changes that may impact returns.
• Income and Liability Disclaimer: This document clarifies our commitment to generating reliable returns for investors while providing a balanced understanding of potential variations in profitability. Mao Global utilizes advanced risk management to mitigate losses and uphold high service quality, but this disclaimer provides honest disclosure regarding potential risks beyond our control.
• Intellectual Property Rights Agreement: Protecting our proprietary content, data, and service models is vital to maintaining the integrity of our offerings. This document establishes Mao Global's intellectual property rights, ensuring that all resources, materials, and proprietary information are securely protected and used solely to benefit our investors.
• Service Termination Terms: In rare cases where misuse or violations occur, this document outlines our process for service adjustment or suspension. Mao Global prioritizes transparent communication and will take every measure to resolve issues amicably. Service adjustments are conducted respectfully, ensuring that clients understand the reasons and have adequate support during the process.

3. Investor Rights and Responsibilities

Our commitment to our clients includes a clear understanding of investor rights and responsibilities, designed to create a secure, respectful, and mutually beneficial relationship. Investors are entitled to:

• Transparency: Mao Global provides complete access to relevant documents, reports, and resources to keep investors informed about all aspects of their investment.
• Confidentiality: We handle all personal and financial information with the highest level of discretion, ensuring that investor data is only used as specified in our Privacy Policy.
• Access to Support: Our dedicated support team is available to address any questions or concerns related to our policies, investments, or any aspect of our services.

We also encourage investors to maintain accurate and current contact information and to engage with our resources and support channels proactively to make informed decisions.

4. Dispute Resolution

Mao Global is committed to fostering a cooperative, supportive environment for our investors. In the event of a dispute, we encourage open communication through our support team to resolve any issues efficiently and respectfully. Should additional resolution steps be necessary, we adhere to the regulatory guidelines of Hong Kong, providing fair and transparent processes for addressing investor concerns.

5. Continuous Improvement in Investor Protection

At Mao Global, we continuously review and improve our policies, technology, and practices to enhance investor protection and ensure compliance with the latest standards. Our team is dedicated to implementing innovations in data security, transparency, and client relations to maintain a leading role in investor satisfaction and trust.